Cancellation policy

PUBLIC COURSES:

For courses under 20 hours:

Requests to reschedule must be received two (2) full business days prior to the scheduled start date of the course, and a $25 service fee will be charged.

Requests to cancel/withdraw/refund must be received two (2) full business days prior to the scheduled start date of the course or the course fee will be forfeited. A $40 service fee will be charged for all withdrawals.

For courses over 20 hours:

Requests to reschedule or cancel/withdraw/refund must be received five (5) full business days prior to the scheduled start date of the class or the course fee will be forfeited. A $150.00 service fee will be charged for all changes.

Students who are not able to attend the course in its entirety will be required to exit the current course, pay a $150.00 rescheduling fee and attend the next available full course of instruction.

OCCUPATIONAL FIRST AID LEVEL 2 & 3 RE-EXAMS:

When a student is unsuccessful a fee of $25.00 will be charged for the written exam and/or a fee of $100 will be charged for the practical re-exam.

Requests to reschedule, withdraw or refund must be received two (2) full business days before the re-exam start date or the re-exam fee will be forfeited.

PRIVATE GROUP COURSES:

Requests to reschedule or cancel must be received fifteen (15) days prior to the scheduled start date of the course. A $40 service fee for all changes plus any additional non-refundable fees (ie: accommodations, flights, travel, etc.) will be charged.

For requests to cancel or reschedule received within fifteen (15) days of the scheduled start date of the course, 50% of the cost of training (based on the minimum number of students required) plus any additional non-refundable fees (ie: accommodations, flights, travel, etc.) will be charged.